Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

After your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take 2–5 business days to appear.

Estimated Delivery

Estimated delivery to eligible U.S. addresses is 7–12 business days after processing.

These delivery times are estimates and may be affected by customs processing, carrier delays, severe weather, peak shopping periods, or other circumstances outside our control.

Shipping Cost

We currently offer free standard shipping to eligible addresses within the contiguous United States.

We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or APO/FPO/DPO addresses.

Address Changes

Customers are responsible for providing a complete and accurate shipping address. If you need to update your address, contact us at guilinqaz@126.com as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Delayed or Missing Orders

If your order has not arrived within 7 business days after the estimated delivery date, contact us at guilinqaz@126.com with your order number.

We will work with the carrier to investigate the shipment and determine an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number and clear photos or video of the issue.

Customs and Import Charges

Customers are responsible for any customs duties, taxes, or import charges that may apply in their destination.

Contact

For shipping questions, contact us at guilinqaz@126.com.

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